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KALEIDOSCOPE TERMS & CONDITIONS

TICKETS 

How much are tickets? 

For full information on tickets, click here

Do I need a Car Park Ticket? 

Yes, car park tickets can be bought here

They are €20 and valid all weekend.

Where can I purchase tickets? 

General release tickets are available here

Are any day tickets left? 

Day tickets for 2022 are now on sale!

You can see our Full Weekend General Admission option here

I purchased a ticket and now I can’t go, can I get a refund? 

All tickets are non-refundable. Please see our T&C’s for more info. 

I have a question about tickets. Who should I contact? 

Please contact Ticketmaster directly, by logging into ‘My Account’ on ticketmaster.ie for fan support. They will be happy to advise you. 

For more help on how to contact Ticketmaster please click here 

Do I need a ticket for my baby?

Children under 24 months require a ticket, that is available for free. Babes in Arms tickets can be added to your booking before the checkout on ticketmaster.ie here

What happens to my ticket if the show gets cancelled because of COVID? 

The event will go ahead in line with the latest government and HSE guidelines on COVID-19 and mass gatherings. If public health guidelines do not permit the show to go ahead, the show will be cancelled or postponed. If the show is cancelled, tickets will be refunded. If the show is postponed, your tickets remain valid for the rescheduled dates.

AGE RESTRICTIONS 

What age group is Kaleidoscope for? 

 Kaleidoscope prides itself on being Ireland’s first fully inclusive family event. 

People of all ages are welcome!

ID is required for every ticket holder – young and old. Please see our T&Cs for details on accepted forms of identification for children. 

Are there any rules about supervision for children at the Event? 

The safety and welfare of the families and children at this event are of the utmost importance and every effort will be made to create a safe environment for all attendees. 

Kaleidoscope does not accept any parental or supervisory duty of care or liability for any under 18’s attending the event.

Are there any meeting points for lost children/family members? 

Yes! We have some big friendly characters who will be easy to spot across the site and act as meeting points! Make sure you Meet our Meeting Points so everyone in your gang knows where to go when they arrive!

Are there any safety measures in place at the event?

Yes, PhoneWatch is our official security & safety partner and they’ll have two dedicated homely places (Meeting Point 1:The Big Field & Meeting Point 2: Back Lawn) to arrange to meet your kids after they participate in the festivals’ fun activities. The fabulous Ziggy and Bob will be at the meeting points providing a safe and visible space to meet and gather all weekend long.

You’ll have extra peace of mind with all the protection measures in place. Don’t forget to pick up PhoneWatch colourful wrist bands for your kids, whereby you can write your details on them in case you need to be contacted. You’ll find these at the information points and also PhoneWatch safety locks (while stocks last) to help you secure your personal belongings and not have to worry about anything except what amazing activity you’ll do next.

PhoneWatch will even help you rest easy with their free eye masks (also at the information desks, while stocks last) to ensure you restore your energy for the next day and sleep well.

Are there any disable access facilities at the event, and how do I apply for them? 

At Kaleidoscope, our aim is to make sure everyone is included in the fun!

Onsite, you will find wheelchair accessible toilets & designated disabled parking spots in the carpark.

If you have special access requirements, we ask that you please email us at info@kaleidoscopefestival.ie, so we can better assist you & address any questions you may have. To make sure we have adequate facilities in place please get in touch as soon as possible! Kaleidoscope is an outdoor festival. As such, much of the site is located on grass, and will not be serviced by pathways or hard ground. 

What support is in place for full time carers? 

Please email info@kaleidoscopefestival.ie with your carer ID’s, and any additional support or accessibility requirements your party has, and we will provide carers with free tickets, as well as accessible parking, camping (if required), on-site assistance if required, elevated platforms, and quiet zones.

Can I bring my own alcohol? 

Yes, each adult aged 18+ may bring their own alcohol to the event. 

At Kaleidoscope, our main goal is to provide a safe space where everyone – young & old- can enjoy themselves! With this in mind, please only bring a sensible volume of alcohol for personal consumption over the course of the event. 

Alcohol may not be consumed outside of the event site & you will not be allowed to carry open alcohol containers from the event site into the wider grounds at Russborough House.

No alcohol in glass bottles will be allowed on site. Any alcohol in glass containers should be decanted into a plastic container before entering the site.

Prohibited Items

Please drink responsibly!

Can I bring glass bottles? 

For safety reasons you are not allowed to bring glass bottles into the event site.

Can I bring water/soft drinks? 

Yes, once it is not in a glass container. We will have plenty of free drinking water points to refill your water bottle. We highly recommend that you bring along reusable and refillable water bottles for all the family.

Can I bring food? 

Yes, you can bring your own food.

Can I bring an awning on my caravan/campervan? 

Yes, though we ask you be mindful not to interfere with the space of your fellow KALEIDOSCOPE campers! Please note that if your awning is considered a fire/safety hazard, you may be asked to remove it.

Is the car park near the campsite?

The car parks are set up to be beside the campsites, however do be mindful that the campsites are quite long and fill up quickly, so walking distance from car to tent can vary!

Can I drive onto the camping fields? 

No, driving is not permitted on the camping fields.

If you are concerned about the weight/size of camping equipment, trolleys/boogies are permitted to help move your belongings.

I have been put in campsite 1, my friends are assigned to campsite 2. Is there anyway we can be together? 

You must park in the assigned campsite car park you have been given, as this is an important part of keeping the accessibility smooth throughout the festival weekend.

However, you can camp on whichever campsite you wish, we recommend arriving earlier and meeting your friends to set up together so you can ensure you’ll be beside one another.

How big can my tent be? 

There is no size restriction on your tents. We do ask you be mindful not to interfere with the space of surrounding KALEIDOSCOPE campers.

Is there EHU (Electric Hook Up) on the campsites/caravan/campervan sites? 

No, we do have communal charging points but no electric hook up.

When can I arrive for the festival?

Caravans and Campervans can enter from Thursday 23rd June at 4pm.

All General Camping and those staying at home or locally can enter the festival site from 9am on Friday 24th June (delays may occur).

All camping gear, equipment and vehicles must be cleared from the site by 12 noon on Monday 27th of June.

Please be mindful to leave no trace and help protect and maintain the beautiful site of Russborough House.