Don't see your question here? Email
and we are happy to help!

Don't see your question here? Email
and we are happy to help!



How much are tickets? 

For full information on tickets click here 


Where can I purchase tickets? 

General release tickets available here 


How many people can fit into a pod? 

1 family or household will be assigned per pod. Each pod can take a maximum of 6 people excluding babies in arms (under 24 months).


I purchased a ticket and now I can’t go, can I get a refund? 

All tickets are non-refundable. Please see T&C’s for more info. 


I have a question about tickets. Who should I contact? 

Please contact Ticketmaster directly, by logging into ‘My Account’ on for fan support. They will be happy to advise you. 

For more help on how to contact Ticketmaster please click here 


Do I need a ticket for my baby?

Children under 24 months do not require a paid ticket, and do not count towards the total number of people in your ‘pod’. Babes in Arms tickets can be added to your booking before the checkout on


What happens to my ticket if the show gets cancelled because of COVID? 

The event will go ahead in line with the latest government and HSE guidelines on COVID-19 and mass gatherings. If public health guidelines do not permit the show to go ahead, the show will be cancelled or postponed. If the show is cancelled, tickets will be refunded. If the show is postponed, your tickets remain valid for the rescheduled dates.


How do free grandparent tickets work?

In an ode to our golden-oldies and creating an opportunity to make up for lost time, the organisers are thrilled to announce that the first 100 grannies, grandads, and gran-guardians go free! There will be a maximum of 2 free grandparent tickets allowed per purchase. Adding grandparent tickets will reduce the number of ‘add on’ tickets that can be added to a purchase. The max number of tickets anyone can purchase is 6 in any configuration (excluding babes in arms). These complimentary grandparent tickets are subject to availability and available on a first


What age group is Kaleidoscope We Are Family for? 

 Kaleidoscope presents We Are Family prides itself on being Ireland’s first fully inclusive family event. 

People of all ages are welcome!

ID is required for every ticket holder – young and old. Please see our T&Cs for details on accepted forms of identification for children. 


Are there any rules about supervision for children at the Event? 

The safety and welfare of the families and children at this event are of the utmost importance and every effort will be made to create a safe environment for all attendees. 

Children & young people must remain under the supervision of their parents or guardians within the family pod at all times. 

Kaleidoscope WE ARE FAMILY does not accept any parental or supervisory duty of care or liability for any under 18’s attending the event.


Are there any disable access facilities at the event, and how do I apply for them? 

At  Kaleidoscope presents We Are Family, our aim is to make sure everyone is included in the fun!

Onsite, you will find wheelchair accessible toilets & designated disabled parking spots in the carpark.

If you have special access requirements, we ask that you please email us at, so we can better assist you & address any questions you may have. To make sure we have adequate facilities in place please get in touch as soon as possible! Kaleidoscope Presents We Are Family is an outdoor concert. As such, much of the site is located on grass, and will not be serviced by pathways or hard ground. There are no covered areas at the event, so we advise all concert goers to come prepared for all weather conditions. Please note that there are no elevated viewing platforms at this event.

Can I bring my own alcohol? 

Yes, each adult aged 18+ may bring their own alcohol to the event. 


At Kaleidoscope presents We Are Family, our main goal is to provide a safe space where everyone – young & old- can enjoy themselves! With this in mind, please only bring a sensible volume of alcohol for personal consumption over the course of the event. 


Alcohol may not be consumed outside of the event site & you will not be allowed to carry open alcohol containers from the event site into the wider grounds at Russborough House.

No alcohol in glass bottles will be allowed on site. Any alcohol in glass containers should be decanted into a plastic container before entering the site.


Prohibited Items

Aerosols <250ml NO
Alcohol for Personal Consumption NO
Animals (other than assist dogs) NO
Bicycles NO
Campfires NO
Camping Equipment NO
Candles / Incense NO
Chinese or Sky Lanterns + Kites NO
Cigarettes (Personal Consumption) YES
Disposable Barbeques NO
Cooking Stoves NO
Drones or any other remote flying devices NO
Empty Plastic Bottles YES
Fireworks, Flares + Blow Torches NO
Flags NO
Food for personal consumption YES
Gazebos / Canopies NO
Gas Canisters/Cylinders – fitted in campervans; campervan field only) NO
Gas Canisters/Cylinders – not fitted in campervans NO
Generators – diesel generators fitted in campervan; campervan field only NO
Generators – diesel generators not fitted in campervans + petrol generators NO
Glass items over 100ml NO
Glass items under 100ml NO
Goods for Unauthorised Trading NO
Illegal / Unidentifiable Substances Drugs & Legal/Herbal Highs NO
Knives & Weapons or anything that could reasonably be considered for use as a weapon NO
Medication with doctors note or prescription YES
Medication without doctors note or prescription NO
Megaphones / Airhorns NO
Nitrous Oxide NO
Portable Laser Equipment and Laser Pens NO
Professional Cameras with Detachable Zoom Lenses or Recording Equipment NO
Professional Radios / Walkie – Talkies NO
Closed Water / Soft Drinks Bottles YES
Open Water / Soft Drinks Bottles NO
Empty Plastic/Reusable Bottles YES
Skateboards, Scooters, Hoverboards or any personal motorised vehicles NO
Sound Systems NO
Spray Cans NO
Unofficial HiViz & Reflective Jackets NO

Please drink responsibly!


Can I bring glass bottles? 

For safety reasons you are not allowed to bring glass bottles into the event site.


Can I bring water/soft drinks? 

Yes, once it is not in a glass container. We will have plenty of free drinking water points to refill your water bottle. We highly recommend that you bring along reusable and refillable water bottles for all the family.


Can I bring food? 

Yes. Please note that BBQ’s are NOT permitted at the event. There will be a wide variety of food traders for the weekend to satisfy everyone’s taste buds! A full list of traders will be available soon.  


Can I bring my chair into the event? 

Yes – deck chairs, tripod seats, camping chairs etc. can be brought into the main arena within a family pod. 

Please note that you may be asked to remove your chairs from an area if it becomes particularly busy.

Will there be parking?

Yes, there is parking on site. Parking costs €3 and can be paid in coins or by contactless card payment at the car park barrier.


Location and Access 

Please see more information here

What measures are in place to deal with COVID-19?

Your safety is our number one priority.

To keep everyone safe we ask that you follow the below guidelines & have the following items ready to show at the gate in order to gain entry into the event:

If you are fully vaccinated, you can show your Digital Covid Cert at the gate.

1.  If you are ‘high immunity’ (have contracted and recovered from COVID in the last 180 days) you can show us your positive PCR result from when you were diagnosed (this must include a 10 day recovery period)

2. You can alternatively show proof of a negative PCR to gain access. PCR tests must be done within a 72-hour window of the event start time.

3. If you are unable to provide any of the above you will be able to access an antigen test at the entrance.

4. Please arrive 30 minutes before the show in order to avail of a test and wait the required time to show a negative test result before entering the site.

5. Children under the age of 18 do not have to undergo a test or provide proof of immunity.

We need everyone to work together to keep eachother safe, please:

1. Wear a mask when moving around outside your pod space (eg when using the toilets, queuing for food & drinks, queuing to get in and out etc) Minors are not required to mask-up.

2. Use the hand sanitiser provided around the site & carry your own with you.

3. If you have to cough or sneeze, do it into a bent elbow & sanitise your hands afterwards.

4. Give people space! Don’t crowd others when moving around or queuing on site.

5. Please do not attend the event if you or someone in your group feels unwell before the event.

6. If someone in your group starts to feel unwell during the event, please notify the first aid team on site immediately and follow their instructions.

We will have extra cleaning crews and waste management staff on-hand throughout the experience, along with extra toilets and other services to make sure that venue hygiene is at its most tippy-top.

There will be circular, distanced pods, marked out on the surrounding grass to help families self-manage and feel safe and secure.

For more support on this subject please email us directly at & we will be happy to help

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